EXTRAJUDICIAL RESOLUTION OF HEALTH CONFLICTS

WHAT IS IT?

Extrajudicial conflict resolution mechanisms have emerged as a particularly suitable alternative to resolve conflicts in the health field, leaving the judicial sphere aside.

The specificity of the medicine means that in multiple cases there are conflicts due to communication problems between professionals, patients and / or their families. The existence of mechanisms to reach out-of-court agreements is a common practice, since it promotes understanding between the parties and avoids the penalization of the processes, saves costs and reduces the time invested in its conclusion.

CHARACTERISTICS

Information on the usefulness and procedures of extrajudicial conflict resolution, as a technique for managing disputes.
Guarantee of transparency and professionalism in the appointment of experts, by the PROMEDE institution, based on our extensive experience in the health field.
Our technicians in extrajudicial conflict resolution have the professional qualification, personal quality and competence necessary to promote the cooperative skills of the parties, in order to help resolve conflicts with organizations and / or health institutions, insurers, individuals, etc.
Our professionals are characterized by being:
- Agreement facilitators,
- Communication restorers between the parties,
- Able to modify the vision of things, as well as a transformation of possible divergences.

MEDIATION:

Mediation is a way to resolve conflicts, in which the parties voluntarily try to reach an agreement on their own, with the help of an impartial and independent person, avoiding, as far as possible, the judicialization of the conflict and creating a space of dialogue.

PROMEDE has versatile mediators, registered in the Registry of the Ministry of Justice, belonging to different disciplines, in order to generate more trust in the parties, and an understanding of the mediation process and the merits of the matter.

Our professionals are characterized by being:
• Agreement facilitators,
• Communication restorers between the parties,
• Able to modify the vision of things, as well as a transformation of possible divergences.”

Mediation SERVICES

Provided by professionals specialized in health matters:

Claims for health care,
Claims for injuries from traffic accidents and other types of accidents,
Disputes with insurers.

OTHER EXTRAJUDICIAL RESOLUTION FORMULAS FOR SERVICES:

The SCC is a tool for conflict resolution in the field of professional health responsibility. It provides benefits to the parties, efficiency and agility in administrative actions, without violating the administrative procedure of patrimonial responsibility of the Public Health Administration.

It is presented as a catalytic disjunctive and favoring extrajudicial agreements. Composed of a tandem, medical expert and lawyer specializing in health law, who will analyze the viability of the claims presented, proposing agreements when appropriate and promoting dialogue between the parties.

The relationship and information with the claimant will be fundamentally verbal, in order to facilitate the appropriate explanations and resolve the pertinent doubts regarding the viability studied, thus humanizing the process (fundamental peculiarity in these procedures).

SERVICES DIRECTED TO:

Developed by specialists in health law and medical expertise:

Health professional responsibility,
Conflicts within healthcare organizations.

In short, these are different alternatives, depending on the matter in question, which entail a confidential, voluntary, agile and economic procedure, satisfactory for the parties, with personalized solutions adapted to the parties in conflict, without renouncing the judicial route.